Having trouble checking out

If checkout stops or your payment does not go through, this page explains what to try and when to ask for help.

What this means

Checkout can stop if something is missing on the form, your bank declines the card, your connection drops, or the ticket is no longer available. A failed attempt does not always mean you have been charged.

What to do next

1. Check the order total, ticket type, and quantity.
2. Read any message shown on the payment step.
3. Check your card number, expiry date, and security code.
4. Try again on a stable internet connection, or try another card if you have one.
5. If the event looks sold out, see whether a waitlist is offered on the event page.
6. Before paying again, check your inbox and junk folder for a confirmation email, or sign in and open My tickets.

If it still does not work

Sign in and open Support, or go to the Help Centre and use Contact support. Include the event name, date, and what you saw on screen. Do not submit multiple payments unless you are sure no confirmation arrived.