Trust and safety
Community expectations, reporting concerns, fraud awareness, and safe participation on MyEventLane.
Discovery results
Choosing RSVP or paid tickets
Pick the right ticket setup based on your event goals.
Community guidelines
How we expect people to behave on MyEventLane — respect, inclusion, and organiser responsibilities.
How to request a refund
Check eligibility and send a refund request through the right channel.
How to RSVP to a free event
Reserve your place at a free event and keep your confirmation handy.
Managing your event dashboard
Track bookings, attendee activity, and quick event edits.
Refunds on MyEventLane
How ticket refunds work on MyEventLane, what organisers decide, and what the platform supports.
How to access your tickets
Where to find your ticket email and QR code before event day.
How to create an event
Set up your event details, timing, and tickets before publishing.
Adding an event to your calendar
How to add a booked event to your calendar from My tickets, confirmation email, or the event page when those options are available.
How to use My tickets
How to open upcoming and past bookings, view event details, and reach ticket links from your signed-in My tickets page.
Missing ticket or confirmation email
What to do if a confirmation email or ticket link has not arrived — check inbox, My tickets, and when to contact support.
Still need help?
If you still need a hand, contact support and include your booking or event details.