After you book a ticket

After you buy a paid ticket, this page explains where to find your confirmation, tickets, calendar options, and wallet passes.

Confirmation page and email

When checkout finishes, you should reach a confirmation step for your order. You may also receive a confirmation email sent to the address you used at checkout.

The email usually includes your order details and may include a calendar file (.ics) when event dates are available. Check your inbox and junk or spam folder. Delivery can take a few minutes.

Keep your confirmation email until after the event if you need proof of purchase.

My Tickets

Sign in with the account or email you used to buy tickets, then open My Tickets (/my-tickets). From there you can open each booking and see event details.

Ticket and wallet links on My Tickets are for signed-in buyers. They are not available to anonymous visitors.

Calendar

Where supported, you can add the event to your calendar:

From My Tickets, use Add to calendar on your booking.
From your confirmation email, open any attached .ics file, or use calendar options shown in the email.
Some events also offer a calendar download from the event page (for example /event/123/ics).

Calendar options depend on the event and your device.

Wallet passes

On some orders, Apple Wallet or Google Wallet buttons may appear on your order page in My Tickets or in your confirmation email when this feature is enabled for the site.

Wallet passes are optional and are not available on every order. You must be signed in as the buyer to open wallet links. Wallet buttons do not work for anonymous users.

QR codes and PDF tickets

Some events issue QR codes or PDF tickets after purchase or after you assign tickets to attendees. If your order is still being processed, these may arrive in a later email or appear in My Tickets once tickets are issued.

If you expected a QR code or PDF and do not see one yet, open My Tickets and check for an assign-tickets step or a follow-up message before contacting support.

If confirmation is missing

If nothing arrives within a few minutes, do not assume your order failed. Sign in and check My Tickets first.

Contact MyEventLane support with the event name, date, and the email address you used at checkout. You can also contact the organiser through the event page when details are listed.